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Reservation FAQs

Do I need a reservation?

No, but to streamline your check-in process/reduce wait time at reception, you can reserve your spot from the Schedule before coming to class. You can use the Thrive website or Thrive app.

How do I make a reservation?

To reserve a class, visit the Schedule on our website or Thrive app. You’ll need to sign into your account. If this is your first time signing in, create your Account using the same email address you used on your first studio visit. Make sure you’re opted-in to receive email updates for your reservation. You can do this logging into the website or Thrive App.

To opt-in for email in the Thrive App, click on the ‘My Account’ tab. Click on your profile picture. Scroll to Email Opt-In and check the box. Press Save.

To opt-in for email on our website, visit our Log-in/Register page, to sign into your account. Click on the Account Info tab. Scroll to Subscriptions. Ensure ALL boxes are checked. Press Save. If you don’t remember your password, do not create a new account. Click Reset password or contact us.

What is your cancellation policy?

We ask that you cancel yourself before class starts. If you do not cancel, your session will be deducted from your package.

How do I cancel my reservation?

Click ‘cancel’ next to your reserved class from your “Schedule” on the Thrive website or your Thrive app “My Classes” tab.

Is there a waitlist?

We have a large yoga room that accommodates over 50 students, so waitlists are uncommon. When a class is full, we hold 5 spots on the waitlist. If you are moved from the waitlist into class, you will receive an email and/or text confirming your reservation before class starts. Make sure you’re opted in to receive email updates for your reservation.

Why can’t I make a reservation on the website?

Ensure you have clicked ‘Log-in/Register’ from the top right corner of the website. If this is your first time signing in, create your Account using the same email address you used on your first studio visit. If you’re signed in and still aren’t able to reserve a class, chances are the class is full and you’ll need to join the waitlist. If you’re still having trouble contact us.

When will I be charged for my reservation?

You will reserve your class online. If you’re not already on a Thrive Membership or Package, payments will be processed online at time of reservation, over the phone or at the studio with self-swipe credit card payment.

What if Thrive cancels class?

If a class is canceled, you will receive an email notification and you will be credited the class to use in the future, unless you are on a Thrive More or Unlimited Membership. Make sure you’re opted in to receive email updates for your reservation.

How many classes can I reserve?

You can reserve as far in the future as you wish.

When should I make a reservation?

Class reservations can be made as early as you wish on the Thrive website Schedule or app. You can make a reservation up until class starts if there is availability.

How do I download the Thrive App?